It’s Thursday. I’ve been recently having a problem with my new Microsoft Surface Studio 2 Plus. I’ve had it now for a couple months and its been working flawlessly. I really like this thing. However, earlier in the week it started shutting off randomly. It doesn’t shut Windows down, it simply shuts off a few times a day. I have to turn it back on and it boots up normally. It seems to work normally for roughly an hour, sometimes more and sometimes less.
I searched online for any known issues and the only thing I saw related to random shutdowns was overheating. A friend suggested that I install an app called Core Temp to monitor the temperature of the processor. I did that and the app keeps track of the current temperature of all 4 cores, along with a minimum and maximum temperature for each. I’m seeing average running temperatures of 110 degrees for all 4 cores. The maximum it recorded was 220, but generally it stays around 120. I have no idea what is normal for this computer.
I checked the BIOS but didn’t see any settings for the fan.
As I mentioned, it’s new and still under warranty. I contacted Microsoft support and we went through some minor diagnostics. They offered two options. I could send the machine in to Microsoft for repair or take it to an authorized Microsoft repair place–located in only 3 states! And Illinois isn’t one of them. So basically my only option is to box it up and send it in.
Hot?
I searched online for any known issues and the only thing I saw related to random shutdowns was overheating. A friend suggested that I install an app called Core Temp to monitor the temperature of the processor. I did that and the app keeps track of the current temperature of all 4 cores, along with a minimum and maximum temperature for each. I’m seeing average running temperatures of 110 degrees for all 4 cores. The maximum it recorded was 220, but generally it stays around 120. I have no idea what is normal for this computer.
I checked the BIOS but didn’t see any settings for the fan.
As I mentioned, it’s new and still under warranty. I contacted Microsoft support and we went through some minor diagnostics. They offered two options. I could send the machine in to Microsoft for repair or take it to an authorized Microsoft repair place–located in only 3 states! And Illinois isn’t one of them. So basically my only option is to box it up and send it in.
If anyone has any suggestions, drop me an email.
-keep